Flagship module of the ctHelixOne™ Suite
ctHelixCAD™ is a production-grade, browser-native CAD built for full-time agencies and 24/7 dispatch centers. Public safety primary CAD, EMS service mixed-mode, and high-volume dispatch operations — one product, one self-host story, one hardened backbone. Standard SQL on a single Linux VM, with replication and hot-standby for mission-critical environments. Encrypted at rest, TLS in transit, fully audited end to end. Companion product ctHelixCAD™ Portable launches alongside for security firms, command posts, events, and smaller agencies.
Why ctHelixCAD
Built for the 24/7 dispatch floor — sustained load, sustained concurrency, sustained scrutiny. None of these pillars is unique on its own; the combination, applied to real dispatch operations, is.
Production-grade CAD engineered for 24/7 dispatch centers under sustained concurrency — replication-ready, hot-standby capable, fronted by your existing IT and DBA teams. Standard SQL backbone, single Linux VM, no exotic runtime. ctHelixCAD™ Portable launches alongside, sized for security firms, command posts, events, and smaller agencies on the same backbone.
Posts, rosters, incident types, CFS codes, status engine, numbering tokens — configure once, clone into every shift, every event, every drill. The 24/7 console, the marathon, the fair, and the quarterly tabletop all share the same library.
Socket.IO-backed live updates across every dispatcher seat and every mobile client. The board you see is the board everyone else sees, with sub-second latency on the LAN and TLS-secured transport over the WAN.
“The board you see is the board the whole room sees. Sub-second on the LAN. Same software at 0200 on Tuesday as at the kickoff demo.”
A closer look
Two of the interactions dispatchers run dozens of times a shift — opening a new incident and pivoting a unit’s status — built to keep hands on the keyboard.
Call type, priority, call source, geocoded location, and reporting party — one short form. Pick on map for non-addressable locations. Mark anonymous, on-scene, or confidential / sensitive without leaving the dialog.
Right-click any unit to advance status, revert, clear from incident, stack a call, or jump straight to AVL / PST / BUSY / OOS. Filter, group, and color by type or agency. Tile or list view per dispatcher seat.
What’s inside ctHelixCAD
Each cluster has its own page so your IT team, your ops team, and your security team can each go to the depth they need.
Operational events, posts, rosters, incidents, triage, transport flow, configurable numbering, PDF reporting, and a fully audited operations log.
PIN-based unit and supervisor apps that don’t need accounts. Issue a PIN at briefing, rotate it in seconds. Sessions slide while units are active.
The architecture, security primitives, and stack we deliberately chose — and why your security team will recognize every piece of it.
How a fresh install lands, how production and demo run side by side, and how the demo resets between events without touching real data.
Part of the ctHelixOne™ Suite
ctHelixCAD™ is the dispatch surface of a larger operations spine. The same backbone — same audit model, same self-host story, same data ownership — runs ctHelixCAD™ Portable today and carries forward into the modules that follow.
The portable variant of ctHelixCAD™. Same dispatcher console, same feature set, same security posture — sized for private security firms, event operations, command posts, smaller agencies, and backup-CAD deployments. Launches alongside the primary release.
Read moreRecords management on the same backbone. Incidents dispatched in ctHelixCAD™ flow into structured records — same audit trail, same data home.
Read moreThe full field-mobile platform. The /m PIN-based companion included with ctHelixCAD™ is the early surface; ctHelixMobile™ subsumes and extends it.
Read moreA 20-minute live demo with the team who built it. Bring your hardest scenario.
